Business Terms of Service

1. The agreement and who it is between

These Business Terms of Service (the "Agreement") govern your subscription to Meeti Me, the salon management software and booking marketplace available at meeti.me and, for the business workspace, at business.meeti.me.

The Agreement is between:

• DOKUMENT.PL sp. z o.o. ("we", "us", "our"), a limited liability company incorporated in Poland, with its registered office at Aleja Stanow Zjednoczonych 51 lok. 222, 04-028 Warszawa, Poland, tax identification number (NIP) 5242982251 and court register number (KRS) 0001055336; and
• you, the salon, barbershop, spa, clinic or similar business that creates a business account ("you", "your", the "Salon").

We are a foreign operator. We are established in the European Union and we serve business customers in Canada from there. Section 8 explains what this means for tax, and our Privacy Policy explains what it means for personal information.

This Agreement is for businesses only. It is not a consumer agreement. If you are booking an appointment as an individual, the document that applies to you is our Consumer Terms of Service, not this one.

By creating a business account, starting a trial or paying a subscription invoice, you accept this Agreement. If you accept on behalf of a company, you confirm that you have authority to bind it.

Version: 2026-08-09. Effective date: 2026-08-09.

How to reach us

| | | | --- | --- | | Product and technical support | meetime.company@gmail.com | | Contracts, notices, termination and disputes | meetime.company@gmail.com | | Privacy and personal information | meetime.company@gmail.com | | Postal address | DOKUMENT.PL sp. z o.o., Aleja Stanow Zjednoczonych 51 lok. 222, 04-028 Warszawa, Poland |

2. Definitions

Platform means the Meeti Me software, the public marketplace at meeti.me, the business workspace at business.meeti.me, our mobile applications and any application programming interface we make available.

Service means the subscription access we give you to the Platform.

Marketplace means the public part of the Platform where consumers find salons and book appointments.

Client means an individual who books an appointment with you.

Salon Content means everything you publish or store on the Platform: your business name, description, photographs, service list and prices, opening hours, staff details, and the records you keep about your Clients.

Salon Services means the beauty, grooming, wellness or related services you provide to your Clients.

Subscription Term means the billing period you selected, either one month or one year, beginning on the day your paid plan starts.

Client Records means the personal information about your Clients that you enter into, or generate within, the Platform, including treatment notes, preferences and no-show history.

3. Your account

To open a business account you must provide accurate information: legal name of the business, business address, a contact email address, a telephone number and billing details. You agree to keep this information current.

You decide which of your staff get access and at what permission level. You are responsible for everything done under your account, including what your staff and contractors do, and including anything done by a person who obtained your credentials.

Keep passwords and verification codes confidential. Tell us at meetime.company@gmail.com as soon as you suspect unauthorised access.

We may refuse to open an account, or close one, if the information you gave is materially inaccurate, if your activity is unlawful, or if we previously terminated an agreement with you or a related business for cause.

You must be a business operating lawfully in Canada, hold every licence, permit and registration your province requires for the Salon Services you offer, and be at least the age of majority in your province.

4. Licence and restrictions

For as long as your subscription is active and paid, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for the internal business purposes of your own Salon.

The Service is delivered as software as a service. You receive no copy of the software, no source code and no ownership of anything. The licence ends when the subscription ends.

You must not:

• give access to anyone other than your own staff and contractors, or resell, rent, sublicense or otherwise commercialise access;
• reverse engineer, decompile or disassemble the Platform, or attempt to derive its source code, except to the extent applicable law expressly permits despite this restriction;
• circumvent authentication, plan limits, rate limits or any security or technical control;
• scrape, crawl or bulk extract data from the Platform, other than through an API we provide and within its documented limits;
• use the Service to build a competing product, or publish benchmark or performance results about the Platform without our prior written consent;
• use the Service for any unlawful purpose, or in a way that interferes with other customers' use of it.

We may add, change or discontinue features. If a change materially reduces the functionality of the plan you are paying for, section 15 applies.

5. Plans, billing and currency

Current plans, their features, their limits and their prices are published at meeti.me and in your workspace. All prices are stated and charged in CAD.

Subscriptions are billed in advance for each Subscription Term. Payment is by credit or debit card through Stripe, our payment processor. By subscribing you authorise us and Stripe to charge your card the plan amount, on the interval you selected, on a recurring basis, until you cancel.

We do not receive or store your full card number, expiry date or security code. You enter those directly into Stripe's secure form.

Invoices and payment receipts are issued electronically and are available in the Billing section of your workspace. You consent to receiving them in electronic form.

If a payment fails, you are responsible for updating your payment method. You are also responsible for any bank fee, foreign exchange charge or card issuer fee your own bank applies.

6. Taxes and GST/HST

Prices are stated exclusive of taxes unless the checkout page says otherwise.

We are not registered for GST/HST. As a non-resident supplier whose taxable supplies in Canada are below the CAD 30,000 small supplier threshold, we are not required to register at this time, and we do not charge or collect GST, HST, QST or provincial sales tax on your subscription. Your invoice will show no tax and no registration number, because we have none to show.

Two consequences follow, and you should discuss both with your own accountant:

• You cannot claim an input tax credit on your Meeti Me subscription, because no GST/HST was charged on it.
• Self-assessment may apply to you. Canadian tax rules can require a recipient of an imported taxable supply to self-assess and remit tax in certain circumstances, particularly where the recipient does not use the supply exclusively in commercial activities. Whether this applies to your business is your determination to make, and any resulting liability is yours.

If we later become required or choose to register for GST/HST, we will notify you at least 30 days before tax first appears on an invoice, and from that date tax will be added to the price rather than absorbed into it.

If you are required by law to withhold any amount from a payment to us, you must pay us the amount that leaves us with what we would have received had no withholding applied.

This section is not tax advice.

7. Renewal, plan changes and price changes

Automatic renewal. Your subscription renews automatically for a further Subscription Term at the then current price for your plan, unless you cancel before the current term ends. We tell you this clearly at checkout, before you pay.

Cancelling renewal. You can turn off automatic renewal at any time, yourself, in the Billing section of your workspace, in a few clicks. You do not need to call us, email us, give a reason or negotiate with anyone. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then.

Renewal reminder. For annual plans, we send a reminder to the email address on your account at least 30 days before the renewal date, stating the renewal date and the amount that will be charged.

Upgrades and downgrades. You can change plans at any time. An upgrade takes effect immediately, with a pro rata credit for the unused part of the current term applied to the new plan. A downgrade takes effect at the start of the next Subscription Term.

Refunds. Amounts already paid for the current term are not refundable, except where this Agreement says otherwise or where applicable law requires a refund. This does not affect your right to be repaid an amount charged in error or in duplicate.

Price changes. We may change prices for future Subscription Terms. We will give you at least 30 days' notice by email to the address on your account and by notice in your workspace. The new price applies from the first Subscription Term beginning after the notice period ends. If you do not want to pay it, cancel renewal before that term begins. Continuing after the new price takes effect means you accept it.

8. Trial

We may offer a free trial. Its length and the features included are stated when you start it.

A trial is available once per business. We may decline a trial to a business, or a related business, that has already had one.

A trial does not convert into a paid subscription unless you choose a plan and enter payment details. We do not charge a card at the end of a trial without your separate, affirmative act. If you do enter payment details during the trial, we tell you the date of the first charge and the amount before you confirm.

Data you enter during a trial is retained as described in section 14 and can be exported.

9. Non-payment, suspension and termination

If a scheduled payment fails, we email you and retry the charge over the following days.

Suspension. If payment is still outstanding 7 days after the first failed attempt, we may suspend access to paid features. We give you at least 3 days' notice before we do.

While suspended, you keep read access to your data and the ability to export it. Your public Marketplace page and online booking may be switched off. We are not responsible for bookings you do not receive during a suspension caused by non-payment.

Termination for non-payment. If payment is still outstanding 30 days after the first failed attempt, we may terminate this Agreement on at least 14 days' written notice to you. That notice states the amount owing and the deadline to pay it and avoid termination.

Paying in full before the termination date restores your access.

Termination for cause. Either party may terminate immediately if the other commits a material breach that cannot be cured, or fails to cure a curable material breach within 14 days of written notice describing it.

We may suspend access immediately, without prior notice, where necessary to stop unlawful activity, a security threat or serious harm to Clients or to other customers. We tell you why as soon as we reasonably can and restore access once the cause is resolved.

10. Your obligations and your own responsibility for your services

You provide the Salon Services. We do not. We are not a party to the contract between you and your Client, we do not provide beauty, grooming or wellness services, we do not set or approve your prices, we do not take payment for your services, and we are not responsible for their quality, safety, timing or outcome.

You agree to:

• operate lawfully and hold every licence, permit, registration and insurance that federal, provincial and municipal law requires for what you do, including health, safety and sanitation requirements;
• meet your own tax, employment and record keeping obligations, including in respect of your staff;
• give Clients the information provincial consumer protection law requires, including a clear description of the service, its price, its duration and any material condition, contraindication or risk;
• keep your published calendar, service list, prices and opening hours accurate, and not publish availability you cannot honour;
• honour confirmed bookings, and where you genuinely cannot, tell the Client promptly and directly;
• publish your own cancellation, rescheduling and late arrival policy on your Marketplace page, keep it lawful under your provincial consumer protection legislation, and apply it consistently to all Clients;
• handle Client complaints about your services yourself, and resolve disputes with your Clients directly;
• ensure Salon Content is accurate, not misleading, not in breach of anyone's rights and not unlawful, and that you hold the rights to every photograph you upload, including consents from any identifiable person shown;
• comply with CASL in respect of any commercial electronic message you send to your Clients using the Platform. You are the sender of those messages. You must hold valid express or implied consent, identify yourself, and honour unsubscribe requests without delay and in any event within 10 business days.

Indemnity. You will defend us against, and indemnify us for, third party claims and the reasonable costs, damages and legal fees arising from them, to the extent they arise out of your breach of this section, your Salon Services, your Salon Content, or a commercial electronic message you sent. We will tell you promptly about any such claim, let you control its defence, and give you reasonable cooperation at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our consent.

10A. SMS notifications, consent and anti-spam

The Platform may send transactional SMS about Bookings (confirmations, reminders, cancellations, reschedules and review requests) when you enable SMS in your notification settings and have prepaid SMS balance. Those messages are sent on your behalf in connection with an existing Booking.

Consent and content. You are responsible for holding a valid CASL consent (express or implied, as applicable) and any other required consent for messages you initiate, and for the accuracy of phone numbers you store. You must not use the Platform's SMS channel for marketing, promotions, newsletters or any commercial electronic message unrelated to an existing Booking. Marketing SMS is not offered through the transactional gateway.

Anti-spam and cut-off rights. You must not send unsolicited messages, flood recipients, or otherwise abuse SMS packs. We may apply daily send caps, refuse or delay delivery, and suspend or permanently disable outbound SMS for your Salon (without suspending the whole Account) where we detect or receive complaints about spam, opt-outs, unusual bounce rates, or other abuse, or where a carrier or SMS provider requires it. We may also refuse to sell further SMS packs until the issue is resolved. Unused prepaid SMS are not refunded solely because SMS was suspended for abuse attributable to you.

Liability. We are not liable for non-delivery of SMS caused by carriers, handset issues, incorrect numbers, recipient opt-out, or regulatory blocking. You remain responsible toward recipients for the content and legality of messages sent under your settings.

11. Our role: technical intermediary only

We supply software and a public marketplace. That is the whole of our role.

Specifically:

• we are not your agent, broker, employee, partner or representative, and we do not act on your behalf with your Clients;
• we do not guarantee any number of bookings, any level of traffic to your page, or any level of revenue;
• we do not collect payment for your services. Payment for an appointment is made directly between the Client and you, ordinarily in person at your premises;
• we do not set, influence or approve your prices;
• we do not verify the credentials of your individual staff members, unless a specific feature says otherwise in its own description.

We may, but are not obliged to, moderate Salon Content. We may hide or remove content that is unlawful, infringing or in breach of this Agreement, and we will tell you which content and why. We do not carry out general monitoring of Salon Content.

Reviews left by Clients are governed by our Consumer Terms of Service. We do not remove a review simply because it is negative. We do remove reviews that breach our published moderation rules, and you can ask us to review a specific one.

12. Personal information and each party's role

Our Privacy Policy, published at meeti.me, describes how we handle personal information and forms part of this Agreement.

We are accountable for personal information relating to your business account, your subscription and billing, the operation of the Marketplace, security logs and our own analytics.

You are accountable for the Client Records you create and maintain in the Platform. You decide what goes in them, why, and for how long. In respect of those records we act on your behalf and under your instructions, as a service provider.

As your service provider we will:

• process Client Records only to provide the Service and only on your instructions;
• not use Client Records for our own purposes and not disclose them except to the sub-processors listed in our Privacy Policy;
• apply the security safeguards described in our Privacy Policy, and keep staff bound by confidentiality;
• give you the tools to let an individual access, correct, export or delete their record;
• forward to you any individual request that concerns your Client Records, and tell the individual we have done so;
• notify you without unreasonable delay of any confidentiality incident affecting Client Records, with the information you need to meet your own reporting obligations.

Your accountability. You must have a lawful basis and the necessary consent for the personal information you enter, including express consent for any sensitive information such as health details a Client discloses to you. You must give your Clients your own privacy notice, respond to their requests, and comply with PIPEDA or the substantially similar law of your province, including Quebec's Law 25 if it applies to you.

You authorise us to engage the sub-processors named in our Privacy Policy. We will give you at least 30 days' notice before adding or replacing a sub-processor that has access to Client Records, so that you can object or terminate.

13. Availability, maintenance and support

We use commercially reasonable efforts to keep the Service available around the clock and we target 99.5 percent monthly availability, excluding scheduled maintenance and the circumstances listed below.

Scheduled maintenance is carried out where possible during low traffic hours. Where it may interrupt access we give at least 24 hours' notice in the workspace or by email.

Emergency maintenance may be performed without advance notice where necessary to fix a critical vulnerability or a live incident. We tell you as soon as we can.

We are not responsible for unavailability caused by matters outside our reasonable control, including failures of telecommunications networks, acts or omissions of infrastructure providers, power failures, government orders, denial of service attacks, or faults in your own hardware, network or browser.

Support is available at meetime.company@gmail.com and through the in-product form, in English and in French, on business days. We aim to give a first substantive response within one business day, and to respond immediately to an incident that makes the Service completely unusable.

Support covers the operation of the Platform. It does not cover your own hardware, your network, staff training beyond the materials we publish, or advice unrelated to the Service.

14. Term, termination and getting your data out

This Agreement starts when you accept it and continues until terminated.

You may terminate at any time by cancelling in your workspace or by writing to meetime.company@gmail.com. Termination takes effect at the end of the period you have paid for. If you ask us to terminate immediately, we will, but the unused portion is not refunded unless the law requires it.

We may terminate for non-payment under section 9, for cause under section 9, or on at least 60 days' notice if we discontinue the Service in Canada or discontinue your plan without a replacement. If we terminate for that last reason we refund the unused portion of what you paid, pro rata.

Data export. Throughout the Agreement you can export your data yourself, in a structured, machine readable format: your client list, booking history, service and price list, and client notes.

After termination, export access remains available for 30 days. On written request to meetime.company@gmail.com we will extend that to 90 days.

After that period we delete or irreversibly anonymise your data, except what we must keep for legal reasons, such as invoices and accounting records, or to establish or defend a legal claim. The retention table in our Privacy Policy sets out the periods.

Surviving provisions. Sections 6, 10, 12, 16, 17, 18, 19 and 20 survive termination, together with any payment obligation that accrued before it.

15. Changes to this Agreement

We may change this Agreement to reflect changes to the Platform, to our sub-processors, to the law, or to how we run our business.

We give at least 30 days' notice of any change, by email to the address on your account and by notice in your workspace, stating what is changing and when it takes effect.

If you do not accept a change, you may terminate before it takes effect by writing to meetime.company@gmail.com, and we will refund the unused portion of your current term pro rata. Continuing to use the Service after the effective date means you accept the change.

Changes that do not disadvantage you, such as correcting a typographical error, clarifying wording, or adding a feature at no extra cost, may take effect without advance notice.

The current version is always published at meeti.me with its version number and effective date. Previous versions are archived and available on request.

16. Intellectual property

The Platform, its code, design, user interfaces, databases, documentation, trade marks and domain names belong to us or are used by us under licence. This Agreement transfers no intellectual property to you beyond the access licence in section 4.

Salon Content remains yours. By publishing it you grant us a non-exclusive, royalty free, worldwide licence to host, reproduce, resize, reformat and display it, solely to operate the Platform, display your page on the Marketplace, include it in search results, and promote the Marketplace. That licence ends when you remove the content, except for copies in backups until they are overwritten and material already used in previously published promotional items.

We may list your business name and logo among our customers. Tell us at meetime.company@gmail.com if you would rather we did not, and we will stop.

Feedback. If you send us suggestions for improving the Platform, we may use them without restriction and without owing you anything.

17. Confidentiality

"Confidential Information" means non-public information one party receives from the other in connection with this Agreement, including commercial terms, technical information, Client Records, security findings and product plans.

Each party will keep the other's Confidential Information confidential, use it only to perform this Agreement, and disclose it only to staff, contractors and professional advisers who need it and who are bound by comparable confidentiality obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is lawfully received from a third party, or is independently developed.

A party compelled by law to disclose Confidential Information may do so, to the extent required, and will give the other party advance notice unless prohibited from doing so.

These obligations continue for three years after termination, and indefinitely for Client Records and anything that qualifies as a trade secret.

18. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, in a manner materially consistent with the plan description in effect when you subscribed.

Except as expressly stated in this Agreement, and to the maximum extent permitted by law, the Service is provided "as is" and we disclaim all other warranties, conditions and representations, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error free, or that it will produce any particular commercial result.

Nothing in this section excludes a warranty or condition that cannot lawfully be excluded from a business to business agreement in your province.

19. Limitation of liability

Subject to the carve-outs below, and to the maximum extent permitted by law:

• Cap. Our total aggregate liability arising out of or relating to this Agreement, whether in contract, tort (including negligence), statute or otherwise, is limited to the total subscription fees you actually paid us in the 12 months immediately before the event giving rise to the claim.
• Excluded losses. We are not liable for loss of profit, loss of revenue, loss of business, loss of goodwill or reputation, loss of anticipated savings, or any indirect, incidental, special, consequential or punitive damages, even if we were told they were possible.
• Client conduct. We are not liable for the acts or omissions of your Clients, including no-shows, late cancellations and unpaid amounts.
• Your own acts. We are not liable for data lost through action taken under your account, including deletion by you or your staff.

These limits do not apply to, and nothing in this Agreement excludes or limits, liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• our wilful misconduct or gross negligence;
• our breach of our confidentiality obligations in section 17;
• our obligations as a service provider for Client Records under section 12, or any liability under applicable privacy legislation;
• our indemnity for a third party claim that the Platform itself infringes an intellectual property right;
• any liability that applicable law does not permit to be excluded or limited.

Your liability to us is not capped in respect of your indemnity under section 10, your breach of section 4, or amounts you owe us under the Agreement.

Force majeure. Neither party is liable for failure to perform caused by an event beyond its reasonable control, provided it notifies the other within 10 days and resumes performance as soon as reasonably possible. This does not excuse a failure to pay money already due.

20. Governing law, disputes and general

Governing law. This Agreement is governed by law of the province or territory of your residence, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Escalation first. Before starting proceedings, send a written notice to meetime.company@gmail.com describing the dispute and what you want. We will respond with reasons within 30 days and the parties will attempt in good faith to resolve the matter.

Courts. Disputes that cannot be resolved that way are subject to the exclusive jurisdiction of courts of the province or territory of your residence. Either party may still seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

Notices. Notices to you go to the email address on your account and, where the Agreement requires it, also as a notice in your workspace. Notices to us go to meetime.company@gmail.com, with a copy by post to DOKUMENT.PL sp. z o.o., Aleja Stanow Zjednoczonych 51 lok. 222, 04-028 Warszawa, Poland where a section requires written notice. Email notices are effective on the business day after they are sent.

Assignment. You may not assign this Agreement without our written consent. We may assign it to a successor in a merger, reorganisation or sale of the business, on notice to you.

Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed, and the rest of the Agreement continues.

No waiver. Failure to enforce a provision is not a waiver of it.

Independent parties. Nothing in this Agreement creates a partnership, joint venture, franchise, agency or employment relationship.

Entire agreement. This Agreement, the Privacy Policy, the plan description in effect when you subscribed, and any document expressly incorporated by reference, are the entire agreement between us about the Service and replace any earlier understanding.

Language. The parties have required that this Agreement and all related documents be drawn up in English. *Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.*

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This Agreement exists in English and in French. The English and French versions are equally authoritative, and neither version prevails over the other.