Subscription Terms for Salons

General provisions

These Terms set out the conditions on which DOKUMENT.PL sp. z o.o. provides the Meeti Me subscription service, available at business.meeti.me, to businesses operating salons and other service outlets.

The service provider is:

• Name: DOKUMENT.PL sp. z o.o.
• Address: Aleja Stanow Zjednoczonych 51 lok. 222, 04-028 Warszawa, Poland
• NIP (tax identification number): 5242982251
• KRS (commercial register number): 0001055336
• REGON (statistical number): 526237551
• Share capital: 5 000,00 PLN

Contact for service and technical support: meetime.company@gmail.com. Contact for contractual, complaint and legal matters: meetime.company@gmail.com. Contact for personal data protection matters: meetime.company@gmail.com.

These Terms apply solely to the relationship between DOKUMENT.PL sp. z o.o. and the Salon, that is to a relationship between businesses (B2B). They do not apply to relationships with Customers who are consumers, which are governed by separate marketplace terms.

These Terms constitute standard contractual terms within the meaning of the provisions applicable under law of Poland. We exclude the application of the Salon's own standard terms, general conditions or regulations, including where the Salon refers to them in correspondence or in an order, unless we have expressly accepted them in writing or in documentary form.

Document version: 2026-08-01. Effective from: 2026-08-01.

Definitions

The terms used in these Terms have the following meanings:

Provider, we - DOKUMENT.PL sp. z o.o..

Platform - the Meeti Me IT system comprising the salon dashboard, the mobile applications, the public marketplace, the application programming interfaces (API) and the notification channels.

Salon, you - a business that has concluded the Agreement with us and uses the Platform for purposes directly connected with its trade, business, craft or profession.

Agreement - the agreement for the provision of the Service concluded between the Provider and the Salon on the terms set out in these Terms.

Service - the provision of the Platform on a software as a service (SaaS) basis, comprising the owner dashboard, staff management, calendar and rota, customer records (CRM), SMS, e-mail and push notifications, presence on the marketplace and reporting features, within the scope applicable to the purchased Plan.

Plan - a variant of the Service defining the scope of features, the limits and the amount of the Subscription Fee.

Billing Period - the period for which the Subscription Fee is charged, being either one month or twelve months, as chosen by the Salon.

Subscription Fee - the remuneration payable to the Provider for providing the Service in a given Billing Period.

Account - the set of resources and settings assigned to the Salon in the Platform, together with the accounts of the Salon Users.

Salon User - a natural person to whom the Salon has granted access to the Account, in particular the owner, a manager or a member of staff.

Customer - a natural person using the marketplace in order to find a Salon and make a Booking.

Booking - a request for a service of the Salon, submitted through the Platform.

Salon Data - the data entered into the Platform by the Salon or by Salon Users, including customer records, notes, appointment history, price list, rota and files.

DPA - the data processing agreement referred to in the "Personal data and the roles of the parties" section, forming an integral part of the Agreement.

P2B Regulation - Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services.

DSA - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services (Digital Services Act).

Conclusion of the Agreement and the Account

The Agreement is concluded once all of the following conditions are met: registration of the Salon Account, acceptance of these Terms and selection of a Plan, and, in the case of paid Plans, also the successful set-up of a payment method or the start of the trial period.

By registering a Salon Account you declare that:

1. you carry on a trade, business, craft or profession and you conclude the Agreement in direct connection with that activity,
2. the person carrying out the registration is authorised to enter into obligations on your behalf,
3. the registration data provided when the Account is created is true and up to date, and you will notify us of any change without delay,
4. you hold all the permits, registrations and qualifications required in order to provide the services you offer through the Platform.

We may refuse to register an Account or make registration conditional on additional verification if we have reasonable doubts as to the identity of the Salon, the accuracy of its registration data or the compliance of the services offered with the law or with these Terms. We give reasons for any refusal in accordance with the "Restriction, suspension and termination of the Service" section.

The Salon is responsible for the confidentiality of its login credentials and for the acts of Salon Users as for its own acts. The Salon grants and revokes the permissions of Salon Users itself in the dashboard and is responsible for the appropriateness of the permissions granted. Any suspected unauthorised access must be reported without delay to meetime.company@gmail.com.

The technical requirements for using the Service are: a device with internet access, a current version of one of the commonly used web browsers with JavaScript and cookies enabled, an active e-mail address and, in the case of the mobile applications, a supported version of the operating system. We publish the current requirements in the Service documentation.

Scope of the licence

Upon conclusion of the Agreement we grant the Salon a licence to use the Platform, with the following characteristics:

• non-exclusive - we may grant equivalent licences to any number of other entities,
• non-transferable - the Salon may not transfer the licence to a third party or grant a sub-licence without our prior consent given at least in documentary form,
• limited in time - it applies only for the term of the Agreement and expires when the Agreement ends,
• limited in purpose - solely for the purposes of the Salon's own business activity,
• territorially unlimited as regards access, provided that the Service is adapted to the markets for which we make an appropriate regional version available.

The Service is provided on a SaaS basis. We do not deliver a copy of the software to the Salon, we do not make the source code available and we do not transfer to the Salon any proprietary rights in the Platform. We do not install software on the Salon's infrastructure.

In particular, the Salon must not:

1. decompile, disassemble or otherwise attempt to reconstruct the source code of the Platform, beyond the extent mandatorily permitted by law,
2. copy or modify the Platform or its components, or create derivative works of them,
3. make the Service available to third parties, whether for consideration or free of charge, including by way of resale, hosting or a bureau service, unless this results from a separate partnership agreement,
4. circumvent Plan limits, security mechanisms, rate limits or billing mechanisms,
5. extract data from the Platform by automated means other than through the API made available and the export feature,
6. use the Platform in a manner that threatens its stability or security, including by carrying out penetration tests without our prior written consent,
7. use Customer data obtained through the Platform for purposes other than performing the service covered by the Booking and lawful communication with its own customer.

Breach of the above prohibitions constitutes a material breach of the Agreement and entitles us to take the steps described in the "Restriction, suspension and termination of the Service" section.

Plans, billing and price changes

The scope of features and the limits of each Plan, and the current rates of the Subscription Fee, are published in the price list available at business.meeti.me. The price list forms an integral part of the Agreement.

We express the Subscription Fee in PLN. All amounts in the price list are stated net, to which value added tax is added at the rate applicable under law of Poland, unless the price list expressly provides otherwise. If the Salon is a taxable person registered in another Member State and provides a valid identification number for intra-Community transactions, the settlement is made under the reverse charge mechanism, to the extent that tax legislation so provides.

The Subscription Fee is payable in advance for the whole Billing Period. Payments are handled by the payment provider Stripe. By concluding the Agreement on a paid Plan, the Salon authorises us to charge the designated payment method with the Subscription Fee in each successive Billing Period, until the Service is cancelled.

We issue invoices in electronic form and make them available in the Salon dashboard and send them to the e-mail address assigned to the Account. The Salon consents to receiving invoices in electronic form.

Renewal. The Agreement renews automatically for a further Billing Period of the same length, unless the Salon cancels the Service no later than on the last day of the current Billing Period. Cancellation is carried out by the Salon itself in the dashboard, without any need to contact us and without giving reasons. Cancellation takes effect at the end of the paid Billing Period. We do not refund the fee for a Billing Period that has already begun, unless the Agreement ends for reasons attributable to us.

Change of Plan. An upgrade takes effect immediately and we settle the difference in the fee pro rata for the remainder of the Billing Period. A downgrade takes effect from the beginning of the next Billing Period. Following a downgrade, features and limits are reduced to the scope of the new Plan, of which we inform the Salon before the change is confirmed.

Price changes. We may change the amount of the Subscription Fee by notifying the Salon at least 30 days before the day on which the change takes effect, by e-mail to the address assigned to the Account and by a notice in the dashboard. The new rate applies from the first Billing Period beginning after the notice period expires. Until the end of the notice period the Salon may cancel the Service with effect from the day the change takes effect, without any charge on that account. Failure to cancel within that period constitutes acceptance of the new rate. A change to the price list does not affect a Billing Period already paid for.

Late payment. In the event of late payment we are entitled to statutory interest for late payment in commercial transactions and to compensation for recovery costs, in the amount and on the terms resulting from the provisions applicable under law of Poland.

Trial period

We may make a free trial period of the length indicated at registration available to the Salon. During the trial period the Service is provided in the full scope of the selected Plan, unless otherwise indicated at registration.

The trial period is available once per entity. Creating further Accounts in order to obtain a further trial period constitutes a breach of these Terms.

The Salon may cancel at any time during the trial period, at no cost and without giving reasons. If the Salon does not cancel before the trial period expires, the Service converts to a paid Plan and we charge the first Subscription Fee. We notify the Salon of the approaching end of the trial period and of the amount of the first fee by e-mail at least 3 days in advance.

During the trial period the Service is provided as is. The provisions on availability set out in the "Availability, maintenance and support" section do not apply to it, with the exception of the duty to give notice of planned interruptions.

Non-payment, suspension and termination

If the Subscription Fee is not credited on time, we apply the following procedure, notifying the Salon of each step by e-mail to the address assigned to the Account and by a notice in the dashboard:

1. Day 0. The payment method is declined. We notify the Salon without delay and retry the charge on the following days.
2. Days 1 to 14: grace period. The Service operates without restriction. We send reminders and explain how to update the payment method.
3. Day 15: suspension. If payment has still not been received, we suspend access to the Salon dashboard. Suspension means that the management features cannot be used. During the suspension we do not delete Salon Data, we keep the public Salon page in a restricted mode with a note that appointments are temporarily unavailable, and we honour Bookings already confirmed. Suspension is preceded by a notice sent at least 7 days in advance.
4. Day 45: termination. If the arrears are not settled within 30 days of the suspension, the Agreement is terminated on 14 days' notice, running from the day the notice of termination is delivered. The notice contains a statement of reasons and information on how the decision may be challenged.
5. After termination. We keep Salon Data in read-only mode for 30 days from the date the Agreement ends, allowing it to be exported. After that period we delete the data in accordance with the "Term, termination and data export" section and with the DPA.

Settling the arrears during the suspension results in full access being restored without delay, and no later than within 24 hours of the payment being credited.

Suspension for non-payment does not release the Salon from the obligation to pay the Subscription Fee for the period during which the Service remained suspended, unless the Agreement has been terminated.

Obligations of the Salon and responsibility for the services it provides

The Salon undertakes to:

1. keep its profile data, price list, service descriptions and availability rota current and consistent with the facts,
2. honour confirmed Bookings or inform the Customer without delay that they cannot be honoured,
3. provide its services in accordance with the law, professional standards and the sanitary and safety requirements applicable to the relevant sector,
4. hold and maintain all required permits, registrations and qualifications, and any required insurance where legislation imposes it,
5. settle payment directly with the Customer, including issuing the required sales documents and accounting for the taxes due,
6. handle Customer complaints concerning the service performed in its own name and on its own responsibility,
7. comply with data protection law in relation to its customers' data, including having an appropriate legal basis and meeting the information duty,
8. not enter into the Platform special categories of personal data, including health data, without a separate valid legal basis,
9. not post content that is unlawful, misleading, infringing the rights of third parties, or unrelated to the Salon's activity,
10. not manipulate ratings and reviews, including not posting false reviews, not commissioning them and not offering Customers any benefit in exchange for a review,
11. use the notification channels only within the scope permitted by law and covered by the consents held from the recipients.

Responsibility for the service. The beauty, hairdressing or other service covered by a Booking is provided by the Salon in its own name and on its own responsibility. The Salon bears sole responsibility towards the Customer for the quality, timeliness, conformity with the description and safety of the service provided, for its price, and for the performance of the duties arising from consumer protection legislation. The Provider is not a party to the contract between the Salon and the Customer.

If, in connection with a breach of the above obligations, a third party, a public authority or a Customer brings a claim against us, the Salon will hold us harmless and cover the reasonable costs of defence, including legal representation costs and any fines and damages imposed, to the extent that the claim arises from circumstances attributable to the Salon. We will inform the Salon of any such claim without delay and allow it to participate in the defence.

Our role as a technical intermediary

Meeti Me is solely a technical intermediary. We provide a tool that allows the Salon to present its offer, receive Bookings and communicate with the Customer.

In particular:

• we do not provide beauty, hairdressing or any other services covered by a Booking,
• we are not a party to the contract concluded between the Salon and the Customer and we do not act as agent for either party to that contract,
• we do not collect payment for the Salon's services; the Customer pays the Salon directly, and through the Platform we collect only Subscription Fees from Salons,
• we do not guarantee the Salon any particular number of Bookings, level of revenue, position in search results or presence in any particular listing,
• we do not carry out prior, systematic review of the content entered by the Salon, which does not exclude our duties under the DSA described below.

We do not apply price parity clauses. The Salon may offer its services through any other channel, on any terms, including at prices lower than those presented on the Platform.

Personal data and the roles of the parties

In relation to the data of Salon Users, the Salon's registration data, billing data, security logs and product analytics, the controller of personal data is DOKUMENT.PL sp. z o.o., and the processing is described in the Meeti Me Privacy Policy.

In relation to the data of the Salon's own customers entered into the Platform by the Salon or generated by the Salon's use of the CRM features, in particular customer records, notes, the history of appointments at that Salon and arrangements concerning the service, the Salon is the controller and DOKUMENT.PL sp. z o.o. acts as processor. Processing takes place solely on the documented instructions of the Salon.

The terms of the processing are set out in the DPA, that is a data processing agreement compliant with art. 28 GDPR, available at business.meeti.me and forming an integral part of the Agreement. By accepting these Terms the Salon also concludes the DPA. In the event of any conflict between these Terms and the DPA on matters concerning the processing of personal data, the DPA prevails.

In relation to Customer data passed to the Salon for the purposes of performing a Booking, the Salon becomes a separate controller and is responsible for the further processing of that data in its own right.

Availability, maintenance and support

We make every effort to keep the Service continuously available. The target monthly availability level is 99.5 per cent, measured over a calendar month, excluding maintenance windows and events outside our control.

Maintenance windows. We carry out planned maintenance during night-time hours where possible. We give notice of any planned maintenance window lasting more than 30 minutes at least 48 hours in advance, by a notice in the Salon dashboard. In the case of emergency work or critical security updates we may carry them out without prior notice, informing the Salon immediately after they are completed.

No SLA with contractual penalties. At this Service tier we do not offer a service level agreement with contractual penalties or service credits. The availability level stated is an operational target and not a guarantee of result. This does not exclude the Provider's liability on general principles, as described in the "Limitation of liability" section. A service level agreement may be concluded separately, on individually negotiated terms.

Support. We provide technical support on business days during the hours indicated in the Salon dashboard, through the following channels: the e-mail address meetime.company@gmail.com, the contact form in the dashboard, and the in-dashboard chat where it is available on the relevant Plan. The target first response time is one business day for standard tickets and four business hours for critical tickets, that is tickets where the Service cannot be used by any Salon User.

Development of the Service. We may develop, change and optimise the features of the Platform. If a change consists in materially restricting or removing a feature available on the Salon's Plan, we give at least 30 days' notice of it and the Salon may terminate the Agreement with effect from the day the change takes effect, with a pro rata refund of the fee for the unused period.

Backups. We take regular backups of Platform data and test their restoration. Backups serve to restore the system after a failure and do not replace the data export feature, which the Salon should use itself to the extent that it needs its own copy of Salon Data.

Limitation of liability

We are liable for non-performance or improper performance of the Agreement on the principles resulting from the provisions applicable under law of Poland, subject to the limitations set out below.

Financial cap. Our total liability towards the Salon under the Agreement, on all grounds taken together, in relation to events occurring in any period of twelve consecutive months, is limited to the sum of the net Subscription Fees actually paid by the Salon in the twelve months preceding the event giving rise to the claim.

Excluded heads of loss. We are not liable for lost profits, loss of anticipated savings, loss of reputation or indirect damage, unless mandatory provisions of law provide otherwise.

Excluded subject matter. We are not liable for:

1. the Salon's non-performance or improper performance of a service towards a Customer,
2. content entered by the Salon or by a Customer,
3. the consequences of the Salon providing incorrect or out-of-date data, including an incorrect price list or rota,
4. the consequences of the acts of Salon Users, including the sharing of login credentials,
5. the loss of Salon Data to the extent that it results from its deletion by the Salon,
6. interruptions resulting from force majeure, failures on the part of infrastructure providers or telecommunications networks, attacks on infrastructure, and acts of public authorities,
7. the non-delivery of an SMS, e-mail, push or Telegram notification for reasons attributable to the operator, the mailbox provider, spam filters or the recipient's device.

Absolute carve-outs from the limitations. The above limitations do not apply and do not limit our liability in the case of:

• intent (wilful misconduct),
• gross negligence,
• death or personal injury resulting from our act or omission,
• any other case in which the limitation of liability is not permitted under mandatory provisions of law.

Time limit for notifying claims. The Salon should notify claims arising from the Agreement within 12 months of the day on which it learned, or with due diligence could have learned, of the event giving rise to the claim. This provision does not shorten limitation periods resulting from mandatory provisions of law.

Intellectual property

All intellectual property rights in the Platform, including in the source and object code, the architecture, the databases, the interfaces, the documentation, the graphic materials, the trade marks, the trade names and the domains, belong to DOKUMENT.PL sp. z o.o. or to the entities from which we have obtained the relevant licences. The Agreement does not transfer any of those rights to the Salon beyond the licence described in the "Scope of the licence" section.

Salon content. The rights in the content entered by the Salon, including service descriptions, photographs and logos, remain with the Salon. The Salon grants us a non-exclusive, royalty-free licence to use that content to the extent necessary to provide the Service, including to store it, reproduce it technically, adapt its format, present it on the marketplace and in search results, and use it in materials promoting the Platform, unless the Salon objects in the dashboard. The licence lasts for the term of the Agreement and for 30 days after it ends, to the extent necessary to remove the content from the systems and from backups.

The Salon declares that it holds the rights in the content it enters to an extent that allows the above licence to be granted, in particular in respect of the images of persons and photographs taken by third parties.

Feedback. If the Salon provides us with suggestions, proposals for improvement or comments concerning the Platform, we may use them without restriction and without remuneration, without prejudice to the Salon's rights in its own solutions.

Aggregated data. We may use statistical data concerning the use of the Platform in an aggregated and anonymised form that does not allow the Salon, its Users or its customers to be identified, for the purposes of developing the Service and publishing market reports.

Confidentiality

Each Party undertakes to keep confidential the confidential information of the other Party obtained in connection with the conclusion or performance of the Agreement.

Confidential information includes in particular: individually negotiated commercial terms, technical data and the architecture of the Platform, the Salon's customer data, financial data, development plans, and all information marked as confidential or whose confidential character follows from its nature.

Confidential information does not include information which: is publicly available without breach of a confidentiality obligation, was known to the Party before its disclosure, was obtained from a third party entitled to disclose it, or was developed independently without using the other Party's confidential information.

Disclosure of confidential information is permitted where it follows from mandatory provisions of law, a final judgment or a binding request of a public authority. The disclosing Party informs the other Party of this, unless prohibited by law from doing so.

The confidentiality obligation binds for the term of the Agreement and for 3 years after it ends, and in relation to personal data and trade secrets - indefinitely, until the information ceases to be confidential.

Each Party may disclose confidential information to its employees, contractors and advisers to the extent necessary to perform the Agreement, provided that they are bound to confidentiality on terms no less stringent than those set out in this section.

Fairness and transparency: duties under Regulation 2019/1150 (P2B)

We provide online intermediation services within the meaning of the P2B Regulation. The provisions below implement the duties arising from it and prevail over other provisions of these Terms in the matters they regulate.

Ranking criteria

We determine the order in which Salons are presented in search results and listings on the marketplace on the basis of the following main parameters, listed in decreasing order of importance:

1. Relevance to the Customer's query - the type of service, the category and textual match with the phrase entered.
2. Distance from the location indicated by the Customer or from their approximate location.
3. Actual availability of appointments in the time range searched, including how current the rota is.
4. Quality and completeness of the profile - the presence of a description, photographs, a current price list and opening hours.
5. Customer ratings and reviews - the average rating, taking into account the number of reviews and how recent they are.
6. Operational reliability - the proportion of Bookings confirmed and honoured and the proportion of cancellations made by the Salon.
7. Account activity - response time to Bookings and the frequency of data updates.

Remuneration and ranking. Neither the amount of the Subscription Fee nor the Plan chosen affects the position in organic search results. We do not offer the possibility of purchasing a higher position in organic results. If we introduce paid promoted placements, they will be clearly and permanently marked as advertising or promoted material, presented in a separate area, and will not affect the order of organic results.

Algorithm changes. We give at least 15 days' notice of material changes to the main ranking parameters. We do not disclose details of the algorithm to the extent that this could enable results to be manipulated or Customers to be misled, or to the extent that it constitutes a trade secret.

Differentiated treatment

We do not apply differentiated treatment in favour of services offered by ourselves or by entities we control. We do not carry on any activity on the marketplace in competition with Salons. Should this situation change, we will describe the scope of and grounds for such treatment in these Terms before it is introduced.

Access to data

The Salon has permanent access to the data generated in connection with its use of the Service: the data of its own Account, its customer records, its Booking history, statistics on visits to its own Salon page and its billing data. The Salon may export this data at any time in CSV or JSON format. We do not make available to the Salon data concerning other Salons, nor aggregated data on Customers who have not made a Booking with it.

Restriction, suspension and termination of the Service

Statement of reasons. If we restrict or suspend the provision of the Service to a Salon, we provide it with a statement of reasons on a durable medium before the restriction or suspension takes effect or, where that is not possible, without delay after that moment. The statement of reasons sets out the specific facts or circumstances, including the content of any third-party notices where these were the basis for the decision, and identifies the basis in these Terms or in law.

Termination. If we terminate the provision of the Service in its entirety, we inform the Salon on a durable medium giving at least 30 days' notice, together with a statement of reasons.

Exceptions to the notice period. We may dispense with the notice period where: we are subject to a legal or regulatory obligation requiring us to terminate the service immediately, we exercise a right of termination for an imperative reason under national law consistent with Union law, or we can demonstrate that the Salon has repeatedly infringed these Terms, resulting in termination of the provision of the services with immediate effect. In such cases we also provide a statement of reasons.

Reinstatement. If, after considering the Salon's explanations, we find the decision to have been unjustified, we reinstate the Service without delay and free of charge.

Internal complaint-handling system

We operate a free internal complaint-handling system available to all Salons.

A complaint may be submitted to meetime.company@gmail.com or through the form in the Salon dashboard. The system covers complaints concerning: our alleged failure to comply with the duties arising from the P2B Regulation, technological issues directly related to the provision of the Service, and measures taken by us or conduct on our part directly related to the provision of the Service, including decisions to restrict, suspend or terminate the Service.

We handle complaints without delay, individually and proportionately to the importance and complexity of the matter. We acknowledge receipt of a complaint within 5 business days and communicate our position within 30 days of receiving it. Where a matter is particularly complex we inform the Salon of the extension and of its reasons, provided that the total handling time does not exceed 60 days. We communicate the outcome in a clear and intelligible manner, on a durable medium.

We publish annual information on the operation of the internal complaint-handling system, covering the total number of complaints, their main types, the average time taken to process them and aggregated information on the outcomes.

Mediation

For the mediation of matters not resolved through the internal complaint-handling system, we identify the following mediators, meeting the requirements of art. 12 of the P2B Regulation:

• a standing mediator entered on the list of mediators maintained at the court competent under courts competent for the seat of the operator, without prejudice to the consumer right to sue at their place of residence,
• a mediation centre operating at a chamber of commerce or a business organisation competent for the Provider's registered office under law of Poland.

We publish the current contact details of the identified mediators at business.meeti.me and provide them on request sent to meetime.company@gmail.com.

We undertake to engage in mediation in good faith. We bear a reasonable proportion of the total costs of mediation, determined by the mediator taking into account all the circumstances of the case, including the relative size of the Parties' businesses and the merits of their positions. Mediation does not exclude the right of either Party to bring the matter before a court at any stage.

The right to mediation does not limit the right of organisations representing Salons or of public bodies to bring proceedings under art. 14 of the P2B Regulation.

Duties under the Digital Services Act (DSA)

The Meeti Me marketplace constitutes an online platform within the meaning of the DSA. The provisions below implement the duties arising from the DSA.

Point of contact for authorities and for users. We designate an electronic point of contact for direct communication with the authorities of the Member States, the European Commission and the European Board for Digital Services, and also for recipients of the service: meetime.company@gmail.com. Communication with the point of contact may be conducted in Polish and in English. No intermediation by a representative is required.

Notice and action mechanism. Any person or entity may notify us of content available on the marketplace that they consider to be illegal. Notices should be sent to meetime.company@gmail.com or submitted through the reporting form available on every Salon page and next to every review. A notice should contain: a sufficiently substantiated explanation of the reasons why the content is considered illegal, a clear indication of the exact electronic location of the content (the URL), the contact details of the notifying party, unless the notice concerns offences against sexual freedom, and a statement confirming the notifying party's good faith belief that the information is accurate and complete. We confirm receipt of a notice without delay and take our decision in a timely, non-arbitrary and objective manner, exercising due diligence.

Statements of reasons. We inform the Salon on a durable medium of every decision to remove content, disable access to it, restrict its visibility, suspend or close the Account, or suspend or terminate the provision of the Service, stating: the type and scope of the measure applied, including its territorial scope and duration, the facts and circumstances underlying the decision together with information as to whether the decision was taken on the basis of a third-party notice or following a voluntary own-initiative investigation, information on any use of automated means in taking the decision, the legal or contractual basis for the decision, and information on the redress mechanisms available. We submit statements of reasons to the database maintained by the European Commission, excluding personal data.

Appeal. The Salon may appeal against our decision within 6 months of its delivery, through the internal complaint-handling system described in the section on the P2B Regulation. Appeals are handled under the supervision of appropriately qualified staff and not solely by automated means. The Salon is also entitled to refer the matter to a certified out-of-court dispute settlement body within the meaning of art. 21 DSA, and to bring court proceedings.

Trusted flaggers. Notices submitted by entities holding trusted flagger status are handled as a priority and without undue delay.

Measures against misuse. Following a prior warning, we may suspend for a reasonable period the provision of the Service to a Salon that frequently provides manifestly illegal content, and the handling of notices and complaints from entities that frequently submit manifestly unfounded notices or complaints. We carry out this assessment individually, objectively and proportionately, taking into account the number and proportion of such cases, their gravity and the intention behind them.

Traceability of the Salon. In accordance with art. 30 DSA, before allowing an offer to be presented on the marketplace we obtain and verify the data identifying the Salon: its name, address, contact details, payment account details, its number in the commercial register, and a self-certification that the offer complies with Union law. The Salon undertakes to provide true data and to update it without delay. If we have reasonable doubts as to the accuracy of the data, we will call on the Salon to correct it and, if that call is unsuccessful, suspend the presentation of the offer pending clarification.

No behavioural advertising and no dark patterns. We do not present advertising based on profiling using special categories of personal data. We do not use interfaces that deceive or that impede free decision-making.

Term, termination and data export

The Agreement is concluded for an indefinite term, with Billing Periods renewing automatically in accordance with the "Plans, billing and price changes" section.

Termination by the Salon. The Salon may cancel the Service at any time, itself in the dashboard, without giving reasons. Cancellation takes effect at the end of the paid Billing Period. The Salon may also terminate the Agreement with immediate effect in the event of a material breach of the Agreement by the Provider, where the breach has not been remedied within 14 days of receipt of a demand to do so.

Termination by the Provider. We may terminate the Agreement on 30 days' notice, with a statement of reasons, in accordance with the "Restriction, suspension and termination of the Service" section. Shorter periods may apply in the cases set out in that section and in the case of non-payment in accordance with the "Non-payment, suspension and termination" section.

Termination with immediate effect is available to us only where: the Salon uses the Platform for unlawful activity, the Salon has repeatedly infringed these Terms despite warnings, an obligation to terminate the service immediately arises from law or from a decision of an authority, or continued provision of the Service would create a serious risk to the security of the Platform or of its users.

Consequences of termination. On termination of the Agreement the licence expires, access to the dashboard is closed and the Salon page ceases to be presented on the marketplace. Bookings confirmed before the Agreement ended remain an obligation of the Salon towards the Customer. Obligations that arose before the Agreement ended, in particular the obligation to pay fees due, remain in force.

Data export. For 30 days from the date the Agreement ends we allow the Salon to export Salon Data in CSV and JSON format, covering customer records, Booking history, the list of services and the price list, staff data and billing history. The export is free of charge and does not require any involvement on our part. On request made during that period to meetime.company@gmail.com we extend that period once by a further 30 days.

After the export period expires we delete or irreversibly anonymise Salon Data in accordance with the DPA, no later than 90 days after the Agreement ends, with the exception of data whose retention is required by law and data contained in backups, which are deleted in line with the backup rotation cycle, which does not exceed 90 days.

Surviving provisions. After the Agreement ends, the provisions on confidentiality, intellectual property, limitation of liability, settlement of fees due before the Agreement ended, governing law and jurisdiction, and the provisions of the DPA on the deletion or return of data, remain in force.

Changes to these Terms

We may amend these Terms for valid reasons, which include: a change in the law or in its interpretation, a judgment or a decision of an authority affecting the way the Service is provided, a change in the scope or manner of provision of the Service, the introduction of new features or the withdrawal of existing ones, technological changes, changes among the processors used, or the need to counter misuse.

We notify the proposed change on a durable medium, by e-mail to the address assigned to the Account and by a notice in the Salon dashboard, observing a notice period of at least 15 days before the day on which the change takes effect. We extend that period where it is necessary to allow the Salon to make technical or commercial adaptations required by the change, in particular to 30 days for changes affecting the way integration with the API works or the scope of features.

Before the notice period expires the Salon may terminate the Agreement with effect from the day the change takes effect, without incurring any charge on that account. The Salon may also waive the notice period by an express statement made in the dashboard; mere continued use of the Service or the ordering of new features does not constitute such a waiver.

We may dispense with the notice period only where: we are subject to a legal or regulatory obligation requiring us to amend these Terms in a way that makes it impossible to observe the period, or the change is necessary to address an unforeseen and imminent danger relating to defending the Service, Customers or Salons from fraud, malware, spam, data breaches or other cybersecurity risks. Changes that are purely editorial or housekeeping in nature, and changes that extend the Salon's rights, are introduced without a notice period.

The current version of these Terms is always available at business.meeti.me and is marked with the number 2026-08-01 and the effective date 2026-08-01. We make previous versions available on request sent to meetime.company@gmail.com.

Final provisions

Assignment. The Salon may not assign its rights or obligations under the Agreement to a third party without our prior consent given at least in documentary form. We may transfer our rights and obligations under the Agreement to an entity within our group or to a purchaser of our business or of an organised part of it, notifying the Salon at least 30 days in advance. If the transfer worsens the Salon's position, it may terminate the Agreement with effect from the date of the transfer.

Force majeure. Neither Party is liable for failure to perform its obligations caused by force majeure, that is an external event that could not be foreseen or prevented, including a natural disaster, war, act of terrorism, widespread failure of energy or telecommunications networks, and a decision of a public authority. The Party affected by force majeure informs the other Party without delay. If the state of force majeure lasts longer than 30 days, either Party may terminate the Agreement with immediate effect.

Communications. The Parties make statements concerning the Agreement in documentary form: we to the e-mail address assigned to the Salon Account, the Salon to meetime.company@gmail.com. A statement is deemed delivered at the moment when the addressee was able to acquaint itself with its content.

Severability. If any provision of these Terms proves to be invalid or ineffective, the remaining provisions remain in force. An invalid provision is replaced by the provision closest to the economic purpose of the invalid one.

Entire agreement. These Terms, together with the price list, the DPA and the Privacy Policy, constitute the entire agreement between the Parties in relation to the provision of the Service and supersede any earlier arrangements concerning its subject matter. This does not exclude liability for fraudulent misrepresentation.

Governing law. The Agreement is governed by law of Poland, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The choice of law does not deprive the Salon of the protection afforded by the mandatory provisions of the law of the state of its registered office.

Jurisdiction. Disputes arising from or in connection with the Agreement are settled by courts competent for the seat of the operator, without prejudice to the consumer right to sue at their place of residence. Before bringing a matter before a court, the Parties will attempt to resolve the dispute amicably, using the internal complaint-handling system and the mediation described in the section on the P2B Regulation. This provision does not exclude the right of either Party to apply to a court for interim relief at any time.

Binding version

This document has been drawn up in the following language versions: Polish (pl) and English (en).

For the PL (Poland) region, the Polish (pl) language version of this document is binding. For the EU (other states of the European Economic Area) region, the English (en) language version is binding. In the event of any discrepancy, the version binding for the given region prevails.